Digital Transformation in Government Insight #11:
Noosa selects cloud-based process-management software

Streamlining procedures

Last month, Noosa Shire Council deployed Promapp to help map and streamline its processes in conjunction with updated software. In a media release published on PR Wire, Justin Thomas (ICT Manager, Corporate Services, Noosa Council) said, “…we’re now deploying new versions of financial, HR, asset management, property and rating software this year as part of our digital transformation journey. The roll-out of these new technologies will be supported by Promapp which will assist with the mapping of procedures ensuring the successful application of new IT applications and their widespread adoption internally.”

Promapp is a New Zealand company that provides a web-based application to create, navigate and change business processes. The system also includes a process mapping tool and process improvement toolkit. A key feature attracting local governments is Promapp’s Local Government Shared Process Library. Currently there are two libraries: one for local councils in Australia and one for local councils in New Zealand. Each library contains over 1000 processes that can be downloaded, printed, or imported into each council’s Promapp system.

According to the media release, the library currently contains: “…processes for activities such as building consents, resource consents, wastewater management, environmental health and environmental monitoring. The library also includes an extensive set of processes for dealing with land information, parking, libraries and museums, recreation and leisure, community development, animal management and compliance as well as customer service and service delivery.”

Promapp replaces the Council’s ad-hoc systems in MS Word, Excel and Visio. Noosa Shire Council will use Promapp to improve customer service, decrease call handling time and drive a cultural change within the Council.  

Salsa Digital’s take

The two things that caught our eye about this piece were the use of the cloud (yup, we’re cloud lovers here at Salsa) and the way this local Council is intending to use knowledge-sharing (the library) to improve efficiencies and cut costs. It reminds us of the benefits of govCMS and the Drupal community where modules, once designed and created, are available to be re-used by other Drupal users. We definitely see the cloud and open-source technology as drivers for digital transformation in government.