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User testing

Salsa provides user testing packages covering four types of testing: visitor experience, content author experience, user acceptance testing (UAT) with user acceptance criteria and UAT without formal user acceptance criteria. Salsa’s testing packages help deliver improved user engagement and a better experience for your site’s visitors and content authors.

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What is GovCMS?

GovCMS is a whole-of-government open source web content management system designed by government for government and hosted on a secure public cloud. Find out more about GovCMS

Why you might want user testing packages

There are several reasons you might need user testing packages, including:

Limited in-house resources: Your internal resources may not have the capacity to carry out structured user testing on your site.
No testing experts in-house: Your internal resources may not have specialised user testing expertise to carry out formal structured user testing including developing test plans and scripts for your site.
New functionality: You’ve recently added a new feature and want to ensure it’s functioning as intended and/or validate the user's experience.
Lack of formal UAT processes: A UAT package will ensure thorough testing of your site following Salsa’s methodical and proven process.

Benefits of user testing packages

There are many benefits of user testing packages, such as:

Identification of user experience or technical issues: Formal, in-depth user testing helps to identify and diagnose any issues with your site, such as problems with your site’s structure (information architecture (IA)), navigation paths, or search configuration.
Improved multi-device, multi-browser user experience: User testing ensures that your site works as expected across multiple formats (desktop, tablet and mobile) and across multiple browsers (e.g. Chrome, Safari, Microsoft Edge, etc.) to ensure a consistent and well functioning user experience.
Maintaining site performance: consistent and thorough user testing ensures your site is performing as expected after upgrades, deployments, enhancements and other major technical activities.

Engagement process

Review questionnaire or brief: Agency to complete a light questionnaire (or send Salsa a high level project brief) reflecting basic requirements and/or project key business drivers.
Intake and alignment: Salsa conducts a free 30-45 minute intake phone call to align on scope, expectations and overall engagement requirements based on the questionnaire or brief.
Testing: Salsa experts conduct relevant testing activities on your site.
Report: Salsa prepares and delivers a report on the user testing results, including findings and recommendations.

Outputs

User Testing Site Report with findings and recommendations.

Outcomes

A comprehensive understanding of any issues or problems on your site from a visitor experience, content author experience or features/functionality perspective.
Recommendations on how to resolve any problems /issues.

Fixed price packages

Salsa offers fixed price packages across four different areas:

Visitor experience: We experience your site as a visitor would, exploring different areas, features and functionality using different internet browsers and different devices (desktop, tablet and mobile). This is formalised by our extensive checklist.
Content author experience: We’ll test the backend of your CMS, including the important content publishing workflow and make recommendations on how to improve it.
User acceptance testing with user acceptance criteria: We test your site or specific feature/functionality against existing, written user acceptance criteria. In this instance, you’ll usually have a fully groomed backlog of user stories, with user acceptance criteria set for each one.
User acceptance testing without user acceptance criteria: We work with you to define and document user acceptance criteria and then test your site/feature against these criteria.

The cost of our fixed price packages depends on the number of content types.

Visitor experience fixed price packages

Scope: Anonymous user, cross browser, cross device

Hours estimate per content type (CT): 2-4 hours

Number of content types	Hours	Cost (ex-GST)	Cost (inc-GST)
Up to 5 CTs	20 hours (4 hours/CT)	$2,500	$2,750
Up to 10 CTs	30 hours (3 hours/CT)	$3,750	$4,125
Up to 20 CTs	40 hours (2 hours/CT)	$5,000	$5,500
30+ CTs	60 hours (2 hours/CT)	$7,500	$8,250

Content author experience packages

Scope: Content author, single user, desktop only

Hours estimate per content type (CT): 1.5-3 hours

Number of content types	Hours	Cost (ex-GST)	Cost (inc-GST)
Up to 5 CTs	15 hours (3 hours/CT)	$1,875	$2,063
Up to 10 CTs	25 hours (2.5 hours/CT)	$3,125	$3,438
Up to 20 CTs	40 hours (2 hours/CT)	$5,000	$5,500
30+ CTs	45 hours (1.5 hours/CT)	$5,625	$6,188

UAT packages (with acceptance criteria)

Scope: Per criteria

Hours estimate per content type (CT): 5-8 hours

Number of content types	Hours	Cost (ex-GST)	Cost (inc-GST)
Up to 5 CTs	40 hours (8 hours/CT)	$5,000	$5,500
Up to 10 CTs	70 hours (7 hours/CT)	$8,750	$9,625
Up to 20 CTs	120 hours (6 hours/CT)	$15,000	$16,500
30+ CTs	150 hours (5 hours/CT)	$18,750	$20,625

UAT packages (without acceptance criteria)

Scope: Discovery and UAT

Hours estimate per content type (CT): 9-12 hours

Number of content types	Hours	Cost (ex-GST)	Cost (inc-GST)
Up to 5 CTs	60 hours (12 hours/CT)	$7,500	$8,250
Up to 10 CTs	110 hours (11 hours/CT)	$13,750	$15,125
Up to 20 CTs	200 hours (10 hours/CT)	$25,000	$27,500
30+ CTs	270 hours (9 hours/CT)	$33,750	$37,125

What you get

For our fixed price user testing packages, you get:

A dedicated Technical Account Manager (TAM) as primary contact and support coordinator and point of escalation
Test plans and test scripts with acceptance criteria where applicable
A transparent online issues management and ticketing system
Project management and stakeholder management
Regular account relationship meetings

You also get access to:

The digital agency that’s the official service provider of the entire GovCMS platform and program
A highly qualified and experienced digital agency that has delivered over 30 GovCMS projects since 2015
GovCMS product specialists with extensive experience in user testing

Other GovCMS services

Salsa’s other fixed price GovCMS services include:

	Website assessments and advisory services Make an informed decision on whether GovCMS is right for you.
	Website rehosting and installation Migrate your Drupal site onto a resilient, secure, monitored and fully managed public cloud platform backed by a 99.95% uptime SLA.
	GovCMS theme development and enhancement services Theme your GovCMS Drupal site to represent your agency’s brand and visual look and feel
	Content migration and consolidation Migrate your proprietary and/or legacy site onto Drupal GovCMS backed by a resilient, secure, monitored and fully managed public cloud platform with a 99.95% uptime SLA.
	Site audits and technical reviews Site audits and technical reviews help you identify any problems in your site, including security and performance issues.
	Theme review Make sure your site is accessible by all users and optimised to be viewed on different devices and internet browsers.
	Code review Does your website’s module code follow best practice to maximise your site’s performance and stability?
	Ongoing GovCMS application support Whether you’re on GovCMS SaaS or PaaS, ongoing GovCMS application support ensures the application layer for your website continues to remain secure and up-to-date (PaaS only), while also allowing you to build new enhancements and ad-hoc features.
Icons - govcms out of the box.png	GovCMS out-of-the-box Build and host a new site quickly on a resilient, secure, monitored and fully managed public cloud platform backed by a 99.95% uptime SLA, leveraging GovCMS’s ‘out-of-the-box’ features.